Webinars

Christopher DeVany
Management

Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include such organizations as Visa International, the Society for Human Resource Management (SHRM), U.S. Department of Housing and Urban Development, Sprint, American Counseling Association, Aviva Insurance, Microsoft, U.S. Patent and Trademark Office, Big Brothers and Big Sisters, Hospital Corporation of America, Schlumberger, Morgan Stanley, Boston Scientific, US HealthCare and over 500 other organizations in 22 countries.

He has published numerous articles in the fields of project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His book, “90 Days to a High-Performance Team”, is published by McGraw-Hill. 

He has appeared hundreds of times on radio and television interview programs to discuss project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change and other topical business issues. He has served or is currently serving as a board member of Sales and Marketing Executives International, American Management Association, American Society of Training and Development, Institute of Management Consultants, American Society of Association Executives, Meeting Professionals International and National Speakers Association. Chris is an award-winning Toastmaster’s International Competition speaker. He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist and seminar leader.

Specialties: Manager and trainer of managers, sales, customer service, marketing, project management and IT professionals, at firms including Prudential Insurance, Sprint, BayBank (now part of Bank of America), US Health Care and Marriott Corporation. Has developed sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.

The Effective Manager's Communication Skills Toolbox: Making Active Listening, Constructive Feedback, Resolving Conflicts and Coaching Work for You


Speaker:Christopher DeVany
Product Id:UCCRD007
Industry:Cross Industry Functions
  • 15
  • October 2018
    Monday
  • 1:00 PM ( EST ) | 02:30:PM ( EST )
    Duration: 90 Minutes

Overview:

 

In order to function at maximum effectiveness, a manager must master critical communication skills, including active listening, the ability to receive and provide constructive feedback, to resolve conflicts and to coach and mentor.

Without these skills and a commitment to continuously improve them, our ability to leverage our value to our manager and our organization diminishes.

 

 

Why should one attend this webinar?

 

By attending, you will understand how to even more effectively:

 

  • Listen actively
  • Receive and provide constructive feedback
  • Resolve conflicts
  • Coach and mentor

 

Are you concerned about how others are receiving you as a manager?                           wasting?

Could you use a communication skills “refresher”, to perhaps help you take a new approach to your direct reports you find especially challenging?

Would you like to leverage your value to your manager and to your organization?

If you answered “yes” to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions and answers we all need to be able to address effectively to improve our communication effectiveness, improve our team members’ and team’s performance, adding to the bottom-line!

 

Areas Covered in the session.

 

Effective Listening / Understanding Before Being Understood

 

  • What is the Value of Listening?
  • Why People Don’t Listen and the Consequences
  • How to Listen Effectively and Actively
  • Practice Listening Exercise
  • Responsibility of the Communicator in Being Heard

 

Constructive Feedback / Gaining Advice While Avoiding Conflict

 

  • The Value of Constructive Feedback
  • Why People Don’t Give Feedback and the Consequences
  • How to Give Constructive Feedback
  • Practice Feedback Exercise
  • Guidelines for the Feedback Receiver

 

Resolving Conflicts / Dealing with Others’ Resistance

 

  • The Nature of Resistance
  • Types of Resistance
  • Typical Responses to Resistance
  • Approaching Resistance and How to Deal with It
  • The Keys to Effectively Resolving Conflicts

 

Making Coaching Work / Providing Guidance for Improving Performance

 

  • Characteristics of Effective Coaches
  • How to Coach Effectively
  • The Value of Careful Listening in Coaching
  • Being an Effective Role Model
  • Using Coaching to Improve Performance

 

 

Who will benefit by this webinar:

 

  • CEO
  • Senior Vice President
  • Vice President
  • Executive Director
  • Managing Director
  • Regional Vice President
  • Area Supervisor
  • Manager

Live Online Session
October 15 , Monday 1:00 PM ( EST ) | 02:30:PM ( EST ) | 90 Min

$139
Opt for One Attendee
$298
Opt for 2-5 Attendee
$650
Opt for 6-10 Attendee

(Please call or write to customer care to opt for more than 10 attendees and avail extra benefits)

Get a Recorded Version

$159
1x Person - Unlimited viewing for 6 Months

Get a Combo

$229
1 Person - Live + Recorded*
*Unlimited viewing for 6 Months